Mobile Banking | BankDhofar

BankDhofar Mobile Banking

Transforming Banking, One Tap at a Time

Anytime, Anywhere Banking
Designed for Everyone
Quick and Easy Transfers
Unmatched Security for Peace of Mind
Download here

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Account Management

Access balances, transaction history, and statements.
Easily request to open additional savings account.
Update ID card and contact details like mobile number and email.

Banking on the Go

Move money between your own accounts or other local bank accounts.
Send money using just a phone number.
Transfer money abroad.

Card & ATM Services

Block, unblock, or manage your debit and credit cards anytime.
Track your credit cards usage and pay its bills easily.
View and redeem your earned credit card reward points.
Withdraw cash from ATMs using the app, no card needed.

Bill Payments & Top-ups

Top up prepaid numbers from all telecom operators.
Pay water, electricity, telecom, and more bills.
Order new cheque books right from your phone.

Smart Tools & Support

Branch & ATM locator – Find nearby branches using map or AR view.
Get updated foreign exchange rates on the go.
Stay updated on the progress of your service requests.

Mobile Banking Security Tips

If you changed your mobile number, call our call centre at 24791111 to update your details.
Always lock your phone with a password and store it safely.
Regularly delete financial text messages, especially before selling or sharing your phone.
Never send personal or account information by text message.
Do not jailbreak your phone; it can expose it to security risks - install security apps if possible.
Only use password-protected internet connections.
Download mobile apps only from trusted and official sources.
Never share account details over unknown calls; even if they claim to be from BankDhofar, call our call centre at 24791111 to verify.

Additional information

The BankDhofar Mobile Banking Privacy Policy states that personal and financial data—including contact details, transactional information, biometric data, and device/location identifiers—is collected to facilitate service provision, regulatory compliance, and user support. It prohibits unauthorized use, emphasizes the user’s responsibility to maintain accurate information and protect access credentials, and underscores that all digital content—including logos, trademarks, and materials—is copyrighted and owned by BankDhofar. The policy restricts access to jurisdictions where the service is legally offered and clarifies that BankDhofar may modify content or services at its sole discretion, with or without notice. No warranties—express or implied—are made regarding security, accuracy, or reliability of the service or transmitted information, and the bank disclaims liability for any direct, incidental, or consequential damages arising from mobile banking usage.

To view the full Privacy Policy, click here.

Terms & Conditions

The Mobile Banking Terms & Conditions set out the rights and obligations of the Customer and the Bank, in connection with the use of the BankDhofar Mobile Banking Service. These Mobile Banking Terms are legally binding. By applying for the Mobile Banking Service, the customer acknowledges and accepts these Mobile Banking Terms and agrees to be bound by them.
To review the Terms & Conditions for BankDhofar Mobile Banking Service, click here.

Help

Account Number: The account number should be 14 digits and is located on your ATM card. You can get your account number from our call centre 24791111.
National ID Number: Should be your national ID number which is given in the document submitted to the bank while opening your account.
Passport Number: Should be your passport number which is given in the document submitted to the bank while opening your account.
User ID: It is a username created during first time registration. The User ID can be changed whenever the user wishes to.
Login Password: A password being set to allow the user to login to his/her banking page. The password should be minimum 8 characters, no space should be allowed.
Transaction Password: A password set by the user to allow him/her to process financial and nonfinancial transaction.
Quick Login: A mode of login which allows the user to get quick access to the service without entering User ID & Password. Quick Login Passcode length should be 4 numbers, no space should be allowed.
Secure Login: A mode of login which requires User ID and Password. Secure Login Pin should be alphanumeric (0-9) and (a-z, A-Z). The usage of special characters (@ # $ & / +) is optional.

Frequently Asked Questions

Search FAQs

Our Mobile Banking application is the solution for your everyday banking needs, providing you secure banking on the go. It's simple, convenient and fast.

iPhone users can download the application from the Apple App Store. For Android users, the application is available through Google Play Store. Huawei users can download the application from the Huawei Gallery.

BankDhofar Mobile Banking is free of cost. The only cost you may incur is the data usage fee charged by your telecom service provider.

You need your BankDhofar account number and National ID /Passport Number.

Tap on the “Registration” button on the app’s pre-login screen.
Enter your Account Number and National ID or Passport Number.
Select your Card Number from the drop-down list, enter your ATM PIN associated with that card number, and tap Submit.
Complete your registration by creating the following credentials, which will be required when using the app:
- Set your User ID
- Set your Login Password
- Set your Transaction Password
- Enter your Mobile Number (must match the number linked to your account)
- Enter your Email ID (must match the email linked to your account)
Review and accept Mobile Banking Terms & Conditions, then tap Register.

The SMS must be sent from the mobile number registered with your BankDhofar account. Ensure the SIM card inserted in your phone corresponds to the mobile number registered with your account. If you have two SIM cards, ensure the SMS is being sent from the correct SIM. If you are still facing an issue, you may contact our Call Centre at 24791111.
Note: Some Huawei device may not be compatible with SIM authentication.

With BankDhofar Mobile Banking you can avail the following facilities:

Join us: Even if you're not yet a BankDhofar customer, the app allows you to express interest in opening an account. Simply tap the "Join Us" option, and the bank will reach out to guide you through the process.
Accounts: Easily manage all your accounts in one place. You can check balances, view recent transactions, monitor credit cards and loans, and even manage fixed deposits—all from your mobile device.
Funds Transfer: Transfer money quickly and securely—whether it's between your own accounts, to other BankDhofar customers, or to accounts at other banks within Oman.
Payments: Handle your everyday payments with ease. From topping up mobile phones to paying utility bills and credit card dues, the app simplifies your financial obligations
Cardless Cash: Withdraw cash from BankDhofar ATMs without using a physical card. Just generate a secure code through the app and use it at the ATM—perfect for emergencies or sending money to someone else.
My everyday life: Stay connected to your daily needs with features like prayer time notifications and other lifestyle tools tailored to your location within the Sultanate.
Locator: Find the nearest BankDhofar branches, ATMs, and CDMs. You can even check the distance and available denominations at each ATM before you go.
My requests: Submit service requests directly through the app—whether it's for a cheque book, new account, loan, insurance, or other banking products.
My BankDhofar: Explore tools and resources like product catalogs, loan calculators, exchange and deposit rates, the latest news, and exclusive card offers—all designed to help you make informed financial decisions.

No, your friend cannot access their account using the application installed on your phone. The app is secure and personalized, and it only works with the mobile number and credentials registered to the account holder.

In case you have changed your mobile device or lost it, you can call our Call Centre on 24791111 to de-tag your old mobile device then you can re-register using your new mobile device by downloading the application and following the registration steps.

In case you have been locked out from BankDhofar Mobile Banking app, you can call our Call Centre on 2479111 to unlock your user.

If you permanently change your Mobile Number, we recommend calling our Call Centre at 24791111 to de-activate your old mobile number. Then, you can re-register using your new number by following the registration steps.

You can use BankDhofar Mobile Banking application from any location that is supported by your service provider.

The application is highly secure. The application does not store any sensitive information or transaction logs on the phone, which makes your mobile banking experience safe and reliable.

Self-transfer is capped at  25,000.
Third party transfers and credit card payments are capped at  10,000 per day.
Utility Bill payment is capped at  1,000.

If you have more queries on the BankDhofar Mobile Banking service, you may contact us at our call centre on 24791111.