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Take Full Control of your Business

with Bank Dhofar's Merchant Portal

Merchant Statements
Real-Time Transaction Monitoring
Detailed Reports & Analytics
User Management & Roles
Easy Refund & Reversal Processing
Settlement & Transactions Reports
Service Requests & Onboarding
Dedicated App for On-the-Go

The BD Merchant Portal puts you in control of your business operations and transactions — all in one place. Start by downloading transaction statements in multiple formats for easy reconciliation and reporting. Then, manage users, monitor activity in real time, track refunds, and raise support tickets effortlessly through a single, intuitive interface.

Log in now to manage your transactions, view reports, and access all merchant services in one place.  Click here.

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Key Features

Merchant Statements

Download monthly statements for easy reconciliation and reporting In PDF and Excel .

Download – Real-Time Transaction Monitoring

View and monitor all transactions POS and Ecommerce instantly with real-time updates.

Detailed Reports & Analytics

Get clear insights into sales, refunds, and settlements with easy-to-download reports for smarter business decisions.

User Management & Roles

Assign roles and control access for your staff securely.

Easy Refund & Reversal Processing

Initiate, approve, and track refunds and partial refunds with ease.

Settlement & Transactions Reports

Track settlements and transaction details with clear, downloadable reports for easy reconciliation and transparency.

Service Requests & Onboarding

Submit requests for new outlets, hardware, additional services, or updates. All routed through Bank Dhofar’s internal systems for approval and real-time status updates.

Dedicated App for On-the-Go

Access all features conveniently from your mobile device, ensuring business continuity anytime, anywhere.

Frequently Asked Questions

For existing merchants, you will be automatically onboarded. Please check your welcome email for your new username and password.

Enter your username in the designated field.

  • Provide your password in the corresponding field.
  • Input the captcha exactly as shown.
  • Click the Sign In button to proceed.

The Group Merchant Admin oversees a collection of merchant accounts. This role allows centralized management of users and permissions across multiple merchant accounts, improving operational efficiency.

Yes, but only Group Merchant Users can be created within the Group Merchant Admin portal.

Please check your spam or junk folder. If you still can't find it, contact the call center for assistance.

Use the Forgot Password link on the login page and follow the instructions sent to your registered email.

Ensure you enter the captcha exactly as displayed. If the issue persists, refresh the page or contact the call center.

It provides a consolidated view of transactions processed across all merchants and terminals within the group. Admins can search, view, and download transaction details for reporting and reconciliation.

It allows authorized users to monitor pos transaction activities like refunds, reconciliation, and data validation.

Go to All Transactions, click the Action button for a successful transaction, select Refund, and confirm the refund. It will be listed in Back Office → Refund.

Group Merchant Admins can view, generate, and download various reports including All Transaction Report, Settled Transactions, and Report Queue.

It allows users to view, manage, and track support tickets they’ve created, including status updates and feedback on resolved tickets.

This role facilitates access, reporting, and operational insights across a group of merchants under a single administrative scope.

It provides a real-time overview of merchant performance including transaction count, volume, success percentage, and processing time.

View, Edit, Cancel, and Export tickets. You can also create new tickets and apply filters based on service type, priority, and status.

Use the Create option to submit a new ticket.

You can download the app by following these steps:

For Android (Google Play Store)

  1. Open the Google Play Store on your Android device.
  2. Search for Bank Dhofar Merchant.
  3. Tap Install to download and install the app.

 

For Apple iOS (App Store)

  1. Open the App Store on your iPhone or iPad.
  2. Search for Bank Dhofar Merchant.
  3. Tap Get to download and install the app.

You can use the same username and password that were sent to you for accessing the merchant portal.

Call 24775799 or email acquiringbusiness@bankdhofar.com.

Contact us

Do you need further assistance or have questions about your Merchant Portal account? We are here to help you. Do not hesitate to contact us.

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