Bank Dhofar

Cards

 

 

Travel:

 

With access to 1000+ airport lounges in more than 300 cities all around the world, Visa Infinite Cardholders have the rare privilege of travel that’s tailored to them

  • No registration required to activate the lounge benefit on the Visa Infinite card.

  • Download and register into Loungekey app from App Store or Google Play Store to view the lounges.

  • Lounges subject to change based on the card’s scheme.

  • For more information, visit www.loungekey.com/visainfinitemena or call +971 80004441822.

The eligibility to access the lounges:

from 1st January 2019, Visa Infinite Loungekey benefit will operate as follows:

  • The Cardholder is entitled to unlimited lounge visits for Cardholder + one (1) guest (for each visit).

  • To be eligible for unlimited visits, the Cardholder needs to complete one (1) international transaction**in each calendar year (eligibility condition).

  • The Cardholders will be initially assigned two (2) complimentary visits to utilize across Cardholder and guests (max 1 guest per visit) each year prior to meeting the Eligibility Condition.

  • Annual lounge visit entitlement and the requirement to meet the Eligibility Condition will reset from 1 Jan in subsequent years.

  • As part of the default option, any lounge visits outside Visa Lounge Entitlement will need to be paid for by the Cardholder (Visit will be charged directly to the card by LoungeKey).

  • The Issuer has the option to customize the Visa lounge offering.

**Minimum transaction value of USD 1 at Point of Sale (POS) transaction including Face to Face, E Commerce, MOTO or Recurring transactions where issuer is not located in the country of transaction; spend may take up to 15 days to register with LoungeKey.

 

DragonPass airport dining offers with an exclusive offer on airport dining discount program for MENA Cardholders:

  • Download the mobile application IOS/Android “DragonPass”

  • 200+ restaurants globally, made up of key location in both MENA home markets and travel corridors.

  • Discount vary by merchant, and are visible in the mobile app.

  • The steps:
    1. After downloading the app, card holder must first register for the app.
    2. Once registered, Cardholder can search for restaurants in airports they are travelling to, or from.
    3. If Cardholders wish to utilize a discount at a restaurant, they:
    - Visit the restaurant.
    - Advice the restaurant staff they are going to utilize their DragonPass Dine and Fly discount
    - Choose the restaurant within the app.
    - Select “Redeem”
    - Then present their phone with barcode screen to restaurant staff.
    - Update bill with discount applied will be provided.

YQ meet and assist is a global network of specialist airport meet & assist service partners. For Visa Infinite Cardholders, it provides the personalised greeting and exceptional airport experience that their status deserves.

  • Offer: discount of up to 30% off retail rates for Visa Infinite cards at over 450 destinations globally.

  • Visa Infinite Cardholders can book via https://cemea.yqnowgroup.com and the applicable discount is applied directly to the transaction.

  • Booking for the service must be made at least 72 hours prior to commencement of travel.

  • Offer not to be used in conjunction with other promotions.

  • Cardholders can also book other services such as limo transfer, visa on arrival, baggage porters, etc.

Hotel:

 

Visa Luxury Hotel Collection “VLHC”: is composed of over 900 intriguing and prestigious properties. All properties, from boutique gems to world famous hotels, provide a premium collection of benefits specially designed to offer an unparalleled experience.

  • Customers must book through www.visaluxuryhotels.com to avail of the offer

  • Best available rate guarantee

  • Automatic room upgrade upon arrival*

  • Complimentary in-room Wi-Fi

  • Complimentary continental breakfast daily

  • $25 USD food or beverage credit

  • VIP guest status

  • 3pm check out upon request

*Upgrade upon arrival subject to availability, offers included are correct to the best of Visa’s knowledge at the time of communication but are subject to change. Terms and conditions apply.

 

Jumeirah Hotel Offers: Visa Infinite Cardholders can enjoy up to 25% off stays at Jumeirah properties, including:

  • Etihad Towers

  • Jumeirah Messilah Beach Hotel and Spa

  • Jumeirah Dhevanafushi

  • Jumeirah Vittaveli

  • Burj Al Arab

  • Madinat Jumeirah

  • Jumeirah Beach Hotel

  • Jumeirah Zabeel Saray

  • Jumeirah Emirates Towers

  • Jumeirah Creekside Hotel.

Visit: https://www.jumeirah.com/en/offers/visaoffers/global-visa-offers/

Hotels.com offers: Visa has partnered with Hotels.com to offer Visa Cardholders an 8% discount on hotel stay bookings.

  • Cardholders simply need to visit www.hotels.com/visa and at point of payment input their eligible Visa card and promo code “VISA8” to receive the discount.

  • URL only shows hotels that are participating in the promotion.

  • The promotion discount is 8%, and T&Cs apply.

Fairmont offers: With more than 70 hotels globally, the Fairmont collection boasts some of the most iconic and distinctive hotels in the world. To redeem this “Visa Appetite To Stay” offer and view participating hotels, please visit www.fairmont.com/visaappetitetostay. Cardholders can use their Visa Infinite card when booking stays at Fairmont Hotels & Resorts and enjoy the following Visa privileges:

  • Daily breakfast for two

  • $25 Dining Credit (per stay)

  • Room upgrade (subject to availability at the time of check-in)

Agoda offers: Agoda provides access to 985,000+ hotels and vacation rentals globally.

  • Cardholders simply need to visit www.agoda.com/visamena and at point of payment input their eligible Visa card to receive the discount

  • Discount applies only to properties listed as ‘Promotion Eligible’ and when booking through the dedicated URL.

  • The promotion discount is 12%

  • Discount is applied at point of payment when inputting an eligible Visa payment card.

Dining:

 

Jumeirah dining offers: Visa Infinite Customers may be able to get 20% off at JumeirahDining establishments, for example:

Meraas dining offers: Visa Infinite Customers get 20% off at Meraas Dining establishments, including:

  • Lima Dubai

  • Demoiselle by Galvin

  • Butcha

  • Poco Loco

  • The Brass

  • Burger Pit

  • Pots, Pans & Boards

  • Big Chefs

  • Cocoa Kitchen

  • Boutique Le Chocolate Store.

  • Please visit: www.meraas.com/visaoffers.

Shopping:

 

Global & local merchant offers: Visa Infinite makes it easy for Cardholders to lose themselves in shopping splendour. Whenever they have the impulse to buy, Cardholders will enjoy easy access to exclusive offers all over the world.

  • Cardholder can sharpen up their wardrobes with exclusive offers on jewellery and fashion

  • With discounts in this region and abroad, Visa Infinite Cardholders can shop at discounted prices wherever they travel.

  • For more information, please visit www.visamiddleeast.com

Music Streaming with Anghami: Get more out of your Anghami Plus membership with you Visa Card. (COMING SOON)

  • Overview: Eligible Cardholders can get up to 4 months of free Anghami Plus membership per year when paying with their Visa card. Eligible Cardholders get the first month of Anghami Plus membership free of charge, and an additional month free of charge for every 2 consecutive paid months.

  • Here’s how it works: Eligible Cardholder is required to go to Anghami website (www.anghami.com ) and select the Visa offer. Register (if using the service for the first time) or log in using Anghami account. Cardholders should enter their Eligible Visa Card, as recurrent payment mode, and any other relevant details on the website. Avail the benefit on the spot. Enjoy unlimited online and offline music streaming.

Global Blue: Process your VAT refund in style in key cities with Visa and Global Blue.

  • Overview: Visa Infinite Cardholders get access to premium Global Blue lounges across key locations in Europe to process their VAT refund in city. Cardholders will be able to experience a luxurious and relaxing tax refund experience across the following cities: Milan, Rome, Venice, Munich, Madrid, Paris and London. Benefits and experience are tailored by location.

  • Here’s how it works: Visa Infinite Cardholders shopping with their Visa card across key locations in Europe can access the premium lounges of Global Blue. Upon access Cardholders are required to show their Eligible card. After being granted access to the lounge, the refund process will be handled by lounge staff, and the amount refunded to the eligible card. Upon leaving the country, Cardholders are required to obtain the stamp from customs on the receipts.

VAT Refund Augmentation –UTU Plus: Get more VAT refund when shopping with Visa and UTU Plus across the EU and UK. (COMING SOON)

  • Overview: Cardholders making eligible purchases on their Visa card in EU and the UK will be able to claim up to an additional 5% of their VAT refund amount through UTU Plus.

  • Here’s how it works: Cardholders are required to download the UTU Plus app, and register using their Visa Card. When claiming the VAT refund through a standard process, they should select claim on card and enter the 16 digits UTU membership number provided upon activation in the UTU Plus app. They will then receive a notification from UTU when the refund is completed and they will enjoy cashback to their preferred Visa payment card. UTU Plus app can be downloaded from the iTunes App store, and Google Play Store.

  • For more information please check the following website: www.utu.global

Entertainer –Buy One Get One Free: Visa would be offering the Entertainer membership to provide buy one get one free offers through its merchant partners in the UAE, KSA, Qatar, Kuwait, Bahrain, Oman, Lebanon, and Jordan for Visa Infinite, Visa Signature, and Visa Platinum cardholders. Cardholders will also have access to 5,000+ discounts on excursions and attractions in key travel destinations. (COMING SOON)

  • Cardholders will have 3 offers per merchant and will have access to offers in all the markets.

  • The offer vouchers will be refreshed once a quarter for Visa Infinite and Visa Signature cardholders.

  • Cardholders will simply need to visit the app store and download the app titled ‘Visa Offers MENA’, and input their 16 digit eligible Visa card to complete registration.

  • The app is also accessible through the Visa Explore application.

Bicester Village Shopping Collection: Bicester Village Shopping Collection is a collection of luxury brand outlet Villages offering the authentic previous seasons’ collections of the world’s leading designer fashion and lifestyle brands with up to 60% off the recommended retail price.

Rental with Avis:

 

Rental Discounts with Avis: Avis Car Rental operates one of the world’s best-known car rental brands with a truly global footprint. Following discounts and privileges are available at Avis for Visa Infinite Cardholders:

  • Up to 35% discount on Standard Rates.

  • Up to 30% off of International Leisure rates

  • Simply visit www.avisworld.com/visa to avail the discount.

Concierge Service:

 

The 24-hour concierge provides a personal service to Visa Infinite Cardholders, taking care of all the details so they can simply take their seats and enjoy.

  • Restaurant advice

  • Booking tables, including those that are hard-to-get

  • Travel arrangements: booking flights, hotels, car rental, hotel transfers, tourist advice.

  • Shopping recommendations, sourcing a product

  • Arranging a special gift, sending flowers

  • For more information, visit www.visamiddleeast.com or call +9714 361 1234/+44 2078502829.

Insurance & Assistance:

 

Multi-trip travel insurance: Your Visa Infinite Cardholders should never have to consider the little practical details –we have them covered. With multi-trip travel insurance, Visa Infinite Cardholders can simply focus on enjoying unique experiences. Below is the details of cover:

  • Personal Accident Benefits up to US$ 1,000,000 (International)

  • Personal Accident Benefits up to US$ 100,000 (Domestic)

  • Emergency Medical Expenses up to US$ 1,000,000

  • Evacuation and Repatriation Expenses up to US$ 3,000

  • Trip Cancellation/Curtailment up to US$ 7,500

  • Delayed departure up to US$ 1,000

  • Baggage delay up to US$ 500

  • Loss of personal belongings up to US$ 2,500

  • Covers Cardholder, spouse and up to 5 children: age limit of 75 for all.

  • For more information please visit https://Cardholderbenefitsonline.com/

Medical & travel assistance: Your Visa Infinite Cardholders can travel the world knowing that their elite status keeps them protected.

  • Telephone medical advice.

  • Medical service provider referral.

  • Monitoring medical condition pre & post hospitalization.

  • Essential medicine and equipment delivery.

  • Dispatch of physician to Cardholder location.

  • Medical evaluation and repatriation.

  • Legal referral.

  • Interpreter referral.

  • For more information, call +44 (0) 208 762 8373.

Global Customer Assistance Service: GCAS exists to provide our Infinite Cardholders with the personal support and world-class customer service they expect when they are travelling, providing essential services when they need it most.

  • Lost or stolen card reporting

  • Emergency card replacement

  • Emergency cash up to US$ 5,000

  • Emergency payment authorization

  • For more information, call +971(0)43611234

Experiences:

 

Visa Golf Access: Visa Golf Access enables Visa Infinite Cardholders to indulge their passion for the game providing discounts on green fees at a growing number of golf clubs across the globe. Cardholders either need to call in advance to book or download the SpikesOn app to book and pay via the app.

Participating golf courses have included:

  • Jebal Sifay Golf Club

  • Yas Links

  • Royal Golf Club

  • Al Hamra

  • Tower Links

  • Doha Golf Club

  • Saadiyat Beach Golf Club

  • Sharjah Golf & Shooting Club

  • Arabian Ranches

  • The Address Montgomerie

  • Al Zorrah Golf Club

  • Abu Dhabi City Golf Club

Majid Al Futtaim offers: Visa Customers get a tiered discount on MAF leisure and entertainment venues, including:

  • Ski Dubai

  • Ski Egypt

  • Wahoo

  • Little Explorer

  • iFLY

  • Orbi

  • Gravity

  • Yalla Bowling

  • Please visit: www.visamiddleeast.com

Meraas offers in UAE**: Visa Infinite Customers get 20% off at Meraas leisure and entertainment venues, including:

** Offer is subject to terms and conditions including: 1- Discount applicable to full price admission only. 2- Discount at Roxy available Sunday to Thursday only. 3- offer not applicable on public holidays and festive periods.

 

Cinema offers –Oman: Credit Cardholders in Oman receive 50% off tickets purchased online for Vox and City Cinema showings in Oman using their Visa Infinite card. Details of the offer as follows:

  • Cardholders must purchase tickets online at the following URL: https://oman.voxcinemas.com/

  • Cardholders must choose the Visa offer on the Vox website.

  • 50% discount applies for Tuesday and Wednesday show times.

  • Cardholders can purchase a maximum of 6 tickets in a transaction

  • Discount is available only on selected tickets types

  • Applicable on credit cards only, not debit.

  • Please visit https://oman.voxcinemas.com

Local offers -Oman: Cardholders receive discounts across dining and experiences in Oman. 50+ offers available for all Visa Premium card types, unless individual merchant states otherwise. Exclusive Visa offers in Oman include:

  • 15% off at Uru Spa

  • 20% off at the Beach Restaurant at Salalah Rotana

  • 15% off at La Brasserie Restaurant

  • 15% off Armani Collezioni

  • 10% off at Mamasan

  • 20% off at Arabian Grill House

  • 20% off at Melt, Mercure Hotel.

Cardholder Protection Service:

 

Fraudulent Card Misuse Protection: All Visa Infinite cards will be protected against unauthorized transactions or fraudulent use of their card by unrelated third parties. This insurance benefit will provide reimbursement up to USD 3,000 per occurrence with USD 5,000 annual aggregate limit for Visa Infinite Cardholders. Cover applies to:

  • Unauthorized charges as a result of loss or theft of their Visa Infinite card*

  • Unauthorized charges incurred when the Visa Infinite card remained in the Cardholder’s possession through*:
    - In-store
    - Telephone
    - ATM withdrawals
    - On-line purchase(s).
    - By using Cardholders’ eligible card information
    - (*) Fraudulent Card Misuse Protection T&Cs apply.
    - For more information please visit https://cardholderbenefitsonline.com/

Fraudulent Card Misuse Protection: Charges incurred by a resident of Cardholder’s household or by a person entrusted with their card or losses that result from or are related to business activities are not covered. Principal conditions include:

  • Cardholder must report unauthorized chargers, loss or theft of the card to the issuer immediately and provide written notice of the claim within 30 days.

  • For potential claims advices, Cardholder should follow the instructions described on the benefits portal and within their benefits terms and conditions.

  • As for all our insurance benefits, Cardholder accounts must be valid and in good standing for coverage to apply.

  • Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.

  • For more information please visit https://cardholderbenefitsonline.com/

Purchase Protection: Purchase Protection provides Visa Infinite Cardholders with extra peace of mind, whatever they choose to buy –it protects against the theft or accidental damage of purchased items. Applicability:

  • Full payment of purchased items must be made with their Visa Infinite card.

  • New item purchases only

  • Coverage for maximum of 365 days from date of purchase.

  • Maximum of 48 hours from date of incident to submit a claim

  • Cardholder must report within 24 hours in case of theft.

  • For more information please visit https://cardholderbenefitsonline.com

Extended Warranty: Extended Warranty adds real value to the Visa Infinite Cardholder -it doubles the repair period offered by the original manufacturer’s warranty for up to 1 year, so Cardholders always feel the benefit of extra protection. Applicability:

  • Full Payment of purchased items must be made with Visa Infinite.

  • New item purchases only

  • Proof of full payment with Visa Infinite is required.

  • For more information please visit https://cardholderbenefitsonline.com/

Support and Resources:

 

Visa Explore app: The Visa Explore app is the perfect companion for the Visa Infinite Cardholder –making it quick and easy to take advantage of the world of offers and benefits available.

  • Offers are conveniently geo-tagged and segmented, allowing Cardholders to find exactly what they want, when they want, wherever they are.

  • Find all the core services and benefits you can avail with your Visa card in one place.

  • Personalize your profile so that cardholders see those offers that are most relevant to them.

  • An award-winning resource-won ‘Most Informative Use of Mobile’ Award at Mob-Ex Awards

Visa website: The Visa website –at www.visamiddleeast.com–is a one-stop-shop, connecting Visa Infinite Cardholders with all a wide range of exclusive offers, experiences and resources. Easy to navigate and understand, the website acts as a repository for:

  • Visa Infinite benefits – full-service description and contact details for travel benefits, card protection services, and support and resources.

  • Visa Infinite benefits – a constantly updated array of the latest offers, privileges and indulgences, all selected for the most discerning Cardholder.

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