Reaffirming its position as one of the leading banks in Oman, BankDhofar has recorded ATM uptime of more than 98% during COVID19 pandemic. With the aim of ensuring safe banking experience for customers, and in response to the calls for applying preventive measures, the Bank distributed sanitizers in all the ATMs and CDMs, to ensure that customers sanitize their hands before and after conducting any transaction.
Commenting on the achievement, Ahmed Said Al Ibrahim, Chief Operating Officer at BankDhofar said: "At BankDhofar, we prioritize our customers' convenience and satisfaction by providing best banking experience. During this exceptional condition, in which the world is facing COVID 19 pandemic, we have implemented the preventive measures to ensure a safe and healthy banking environment for our customers. We continued serving our customers seamlessly through our digital channels, including ATMs and CDMs, and we are proud to record ATM uptime of more than 98%. ATM uptime is crucial for maintaining customer loyalty and it is a key focus for us at BankDhofar."
Dr. Tariq Taha, Chief Retail Banking Officer at BankDhofar noted: "This achievement is attributed to the dedication of our team of professionals who focus on researching, identifying and deploying the best technologies, in addition to following up to ensure best performance of the ATMs during the pandemic. Additionally, the Bank has invested heavily in the infrastructure of its machines in order to keep up with the requirements of its customers, while ensuring they receive fast and efficient banking services 24/7."
BankDhofar customers can access the financial services through a wide network of branches, ATMs and CDMs around the Sultanate. The network includes 70 branches, 120 ATMs, 58 CDMs and 15 FFMs. Additionally, the Bank offers a wide range of exclusive services which are available only through its award winning Mobile Banking App. The services include; instant transfer to any Bank in the Sultanate, cardless cash, mobile top-up for all telecom providers in the Sultanate, increasing withdrawal limit to OMR 5,000, among other services. The Bank launched Cardless ATM Banking Services using mobile. The first of its kind service in the world, enables customers to conduct ATM transactions easily only by using their mobile numbers.