BankDhofar puts technology and innovation at the core of its strategy to improve the experience of its customers. The Bank is constantly keeping pace with the technological developments while designing new products and services to ensure convenient banking experience for customers. This was reflected during COVID19 pandemic, as BankDhofar continued providing its services to the customers around the clock through digital banking channels. For the safety of the customers, the bank urged them to conduct their transactions safely through mobile banking, internet banking, phone banking and call centre.
BankDhofar's Mobile Banking App offers a wide range of exclusive services which are available only with through its award winning App. The services include; instant transfer to any Bank in the Sultanate, cardless cash, mobile top-up for all telecom providers in the Sultanate, increasing withdrawal limit to OMR 5,000, Instant International money transfer service with Western Union, among other services.
Through Internet Banking, BankDhofar provides a number of features for retail and corporate customers. Along with managing accounts, customers may view details of their account, as well as payment transactions. Customers may also Inquiries about seized amounts, cheque book requests and information related to transactions. They can pay dues for credit cards issued by BankDhofar as well as American Express credit cards. In addition, customers may transfer funds to their personal accounts, other accounts at BankDhofar, and accounts of customers in local and international banks at their convenient.
Corporate Banking customers may manage their accounts through Corporate Internet Banking. They may transfer amounts to their accounts, customer's accounts or third party accounts 24/7. They can also pay employees' salaries easily and safely, manage daily transactions including; company's credit cards, view details of expenses, and obtain reports in the bank form, transfer statements outside the Sultanate (MT940 Swift), copies of letters of internal and external transfers, discount notice, and deposit for trade finance products.
BankDhofar customers can access the financial services through a wide network of ATMs and CDMs around the Sultanate. Additionally, the Bank offers a wide range of exclusive services which are available only through its award winning Mobile Banking App. The services include; instant transfer to any Bank in the Sultanate, cardless cash, mobile top-up for all telecom providers in the Sultanate, increasing withdrawal limit to OMR 5,000, among other services. The Bank launched Cardless ATM Banking Services using mobile. The first of its kind service in the world, enables customers to conduct ATM transactions easily only by using their mobile numbers.
Through the user-friendly IVR system, BankDhofar customers can enroll and avail for their banking services very easily and in a fast-paced manner. The exclusive services provided include for example; mobile top-up, unblock debit card, re-issue and re-set of debit card pin, statement inquiry, cheque book request, bill payments, and many other prompt services. The IVR system minimizes the call duration, as customers get a faster response to their query.
Along with the services provided over BankDhofar's e-channels, BankDhofar customers may conduct their payment transactions conveniently through BankDhofar cards with the 'Tap & Go' feature. This feature allows customers to pay on the go for shopping, travelling, or for any payments. The cards are highly secured and come with RFID protection card and cover. BankDhofar credit card holders may benefit from the Rewards Program and enjoy holidays, travel, shopping, and a better lifestyle for free. Every time they use BankDhofar’s credit cards, they earn points which may be redeemed at various shopping outlets, restaurants, cafes, health clubs and spas.
Due to the current condition of COVID 19, and as part of its procedures to prevent the widespread of the pandemic, BankDhofar will not be distributing Eid notes. However, BankDhofar encourages customers to share the joy of Eid through its Mobile Wallet, where customers can make payments, as Eidi gift, to their loved ones on the occasion of Eid Al Adha.
With the use of the BankDhofar’s Mobile Payments System through the Mobile Banking App, users can make a range of payments such as Person-to-Person (P2P), Person to Business (P2B) and Person to Government (P2G) with state-of-the-art QR scanning system, and dispute management facility and direct debit from the user’s account. The unique QR Scanning feature allows the users to transfer to quickly simply by scanning the QR code or by entering the registered mobile number or Alias of the beneficiary of other wallet holder. Users can transact from their operative account or wallet account via the mobile payment system using BankDhofar's mobile banking App.
BankDhofar's Mobile Banking App offers a wide range of exclusive services which are available only with through its award winning App. The services include; instant transfer to any Bank in the Sultanate, cardless cash, mobile top-up for all telecom providers in the Sultanate, increasing withdrawal limit to OMR 5,000, among other services. BankDhofar customers can access the financial services through a wide network of branches, ATMs and CDMs around the Sultanate. The network includes 70 branches, 120 ATMs, 58 CDMs and 15 FFMs that work round-the-clock with highest ATM uptime in the Sultanate of 99.4%. The Bank launched Cardless ATM Banking Services using mobile. The first of its kind service in the world, enables customers to conduct ATM transactions easily only by using their mobile numbers.
As part of its endeavor to provide best experience for customers and fulfill their needs, BankDhofar offers financial protection to customers through car insurance cover.
Commenting on the Car Insurance product, Dr. Tariq Taha, Chief Retail Banking Officer at BankDhofar, noted: "We believe that cars are one of the prized possessions of our customers. Our Car Insurance, guarantees peace of mind to our customers while driving their cars, needless to worry about financial cover in the event of accidents or loss. Whether they are buying a motor policy for the first time or renewing their existing policy, they may avail for BankDhofar car insurance through easy steps."
Comprehensive car insurance from BankDhofar, protects customers against loss or damage to their insured car caused by own damage as well as providing third-party coverage. Customers may take advantage of Comprehensive Car Insurance, which is up to 10 years, including road side assistance cover (AAA), with extension cover options for UAE and GCC, and dealers repair up to 5 years with an extra premium (0.2% of the value). Customers may cover their car against road accidents, theft, fires, and natural disasters, with premium starting from OMR 103.
BankDhofar is one of the best banks in the region, catering to customers’ needs and requirements, and setting the standard for best customer experience within the banking industry in the Sultanate through innovative products and creative solutions. Following best international banking practices, provision of outstanding customer experience, in addition to its commitment to community development and contribution to the growth of the national economy, has placed BankDhofar at the top of the list of best banks in the region.