Bank Dhofar

Mobile Banking

List of Mobile banking services

Exclusive features:

  • Get instant cash without using any cards

  • Transfer instantly to any other bank account in the Sultanate

  • Increase daily cash withdrawal limit to OMR 5000

  • Mobile top-up for all telecom providers in the Sultanate

  • First app to activate fingerprint feature

  • Transfer money INSTANTLY across the world with WesternUnion

Services: Mobile Banking

It’s fast, simple, direct and super convenient

With BankDhofar mobile banking service you can access your accounts, check your transactions and for the first time in the Sultanate you can use your phone as an ATM card with our Cardless Cash Transfer.

Today our mobile banking app is full of features and value-added services:

  • Login simply by using your (username / password) or by using the quick login mode, (Touch ID).

  • Get connected to all your accounts and cards details

  • Pay your utility bills and top-up your mobiles without any hassle

  • Pay your credit cards dues

  • Locate your nearest ATM,CDM & branch

  • Transfer money in a very simple steps

  • Get the latest exchange rates

  • Be the first to know about our latest promotion and new product launches

  • Get prayer times

  • Cardless cash transfer

  • Get account e-statement

  • Unblocking international countries for Debit cards

  • Debit card deactivation

  • Limit change (Cash Withdrawal & POS)

1. How to download BankDhofar Mobile Banking?

IPhone users can download the application free from the Apple iTunes Store. For Android users, the application is also freely available through Android Market (Play).

2. What do you need to register for BankDhofar Mobile Banking?

You need your BankDhofar account number and National ID/ Passport ID/ ATM PIN

3. How do you register for BankDhofar Mobile Banking?

  • a. Click on “Registration” button on the pre-login page

  • b. Enter your account number and national ID or Passport ID

  • c. Select your card number from the dropdown list and enter your ATM PIN corresponding to that card number and click on submit

  • d. Complete your registration by creating the following credentials, which will be required when using the app:

  • e. Set your User ID

  • f. Set your Login password

  • g. Set your Transaction password

  • h. Accept Mobile Banking terms & conditions and click Register

4. How do you use the card less cash feature?

  • a. Register for mobile banking

  • b. Login – Choose self – card less cash feature from the menu – Choose account

  • c. Create a 4-digit cash code

  • d. Select amount

  • e. Enter your transaction password

  • f. Get SMS with 6 digit code

  • g. Go to ATM–Press Enter for ‘CardlessCash’

  • h. Key in the 6- digit SMS code and yourown4- digit cash code

  • i. Collect cash

  • 5. How can I Activate BankDhofar Mobile Wallet:

    Customer should be registered in Mobile Banking application.

    • Click on Activate

    • User to enter the “Wallet Nick Name”

    • Click on Activate

    • Enter the OTP and confirm

    6. What services are offered through our Mobile banking App?

    With BankDhofar Mobile Banking you can avail the following facilities

    A. Join us

    • If you are a BankDhofar customer who would like to have a relationship with the bank, you can click on join us icon on the pre login page. Soon you will be contacted by the bank for further details.

    B. Accounts

    • Check balance held in your Current account, Savings account, fixed deposit, Loan account, investment account and Credit card account.

    • View last 10 transactions in all accounts (Mini statement)

    • View up to150 transaction understatements with opening and closing balances

    • View all account details

    • Pay off your Credit Cards

    • Pay off your loans

    • View Fixed deposit account summary, also you can terminate your deposit.

    • Request for an e-Statement for the preferred period.

    C. Funds Transfer

    • You can transfer funds with in your own accounts or to any third party’s account within BankDhofar

    • You can transfer funds to local banks in Oman (Transfer within Oman)

    • You can transfer funds to Banks outside Oman (Transfer Outside Oman)

    D. Mobile Wallet

    • You can transfer funds within your wallet account to other banks using their phone numbers or alias and QR code.

    • Customer can only own one wallet at a time.

    • You can view your balance and beneficiary added

    • Wallet limits:
      Limit amount: 500 OMR
      Min amount per transaction: 1 OMR
      Max amount per transaction: 500 OMR
      Daily Limit amount: 500OMR
      Max amount in wallet: Unlimited

    E. Standing Order

    • You can schedule your (Daily/ Weekly / Monthly) transfers by setting the dates for the funds to be sent to the recipient accounts automatically.

    • Third Party

    • Within Oman

    • Bill Payment

    F. Payments

    • Mobile top-up: You can top up your own mobile number or any third party’s mobile number registered inOoredoo and Omantel, Renna, Friendi

    • Bill payment: Register and Pay Utility Bills for Water & Electricity (ONEC/OIFC), Mobile, Landline, Internet (Ooredoo / Omantel). In addition, you can pay your American Express card dues.

    • Donation: You can donate for registered charities through Android devices

    • Loan Payment: You can pay off your loans.

    • Make payments to merchants using wallet via QR code or Alias.

    • Quick Pay payments for person to person and merchant payment via QR.

    G. Cardless Cash

    • Introducing cardless cash withdrawal in BankDhofar ATMs by invoking the request from any electronic channel. Customers will have the ability to withdraw cash from any of BankDhofar ATM’s by simply placing a request through their Mobile Banking application. A unique code will be generated and sent either to the customers, if the request was for self-service, or to the recipient as an SMS. . The system generates a unique code that can be keyed in any BankDhofar ATM that will automatically dispense the requested amount. Bank Dhofar is the first Bank in Oman to introduce this service.

    H. My Everyday Life

    • Prayer times: You can display prayer times in selected regions in the Sultanate

    I. Locator

    • Locate your nearest branch , ATM and CDM in proximity to your current location

    • You can view the available notes per ATM ( OMR5,10,20,50)

    • You can see how far the ATM/CDM/Branch is from your current location (in km)

    J. My Requests

    • Cheque Book: You can request for a cheque book

    • Credit Card: You can request for a credit card

    • New Account: You can request opening a savings account

    • Demand Draft: You can request for a Demand Draft

    • Pay Order: You can request for a Pay Order

    • Loan: You can request for a loan

    • Insurance: You can request for an Insurance(Motor, Family, Domestic Helper Insurance)

    • Request Status: check the status of the request.

    K. Notification

  • You can select the notification to be viewed as SMS or to be received as an alert through your Mobile Banking application

  • L. My BankDhofar

    • Product Catalogue: You can view the banks products on Accounts, Loans, Cards and Insurance

    • Offers: You can view the banks offers.

    • Loan Calculator: Calculates the loan you would like to request.

    • Exchange Rate: Views the Transfer and Cash rate of OMR against non OMR currencies.

    • Deposit Rates: You can view the deposit rates against several currencies.

    • News: You can read about BankDhofar’s announcements

    • Card Offers: This will view the cards eligible for discounts all over the sultanate.

    • Contact Us: You can connect with us by sending us an email, or contact our call centre on 24791111

    M. Cardless ATM

    • We are Proud to be The First Bank in the World to Provide Cardless ATM Services through BankDhofar ATMs

    • Reiterating its position as the leading bank in providing innovative services, BankDhofar launched Cardless ATM services through BankDhofar›s ATMs. The first of its kind service in the world, enables customers to conduct ATM transactions easily only by using their mobile numbers. This innovative service is an extension of the flagship cardless cash service which is available only with BankDhofar Mobile Banking App.

    • To avail from the service, customers have to:

      Step 1: Activate mobile number through:
      - Calling BankDhofar Call Center.
      - Mobile Banking App following the below steps:
      Main Menu - Electronic Cards - Cardless ATM Services - Agree to the terms by clicking “ON”

      Step 2: Visit the nearest BankDhofar ATM:
      Press any key - Choose “Cardless ATM Services” - Agree to the terms - Insert the Registered Mobile Number - Enter the one-time PIN (OTP) sent to the registered mobile number - Enter your card’s PIN number - Proceed with transaction.

    • With Cardless ATM services, customers may withdraw cash, pay bills, request for cheque book, balance inquiry, and request for mini statement.

    N. Send money INSTANTLY across the world with Western Union

    Send money INSTANTLY across the world with Western Union
    Via BankDhofar Mobile Banking App! Anytime, Anywhere Securely!

    BankDhofar, the first bank in the Sultanate to make sending money easier with Money Transfer Service from Western Union through BankDhofar’s Mobile Banking App. Pay only OMR 1.500 per transaction to any country across the world.

    First 5000 transactions for FREE*

    To transfer follow these steps

    • 1. Select Transfer from the main menu and then select Western Union

    • 2. Click +Add to add a new beneficiary

    • 3. Fill the details required and click on +Add

    • 4. Insert Transaction password and OTP to confirm adding Beneficiary

    • 5. Beneficiary successfully added

    • 6. Select beneficiary from the list and fill the required fields in addition to the preferred recipient currency, and accept the T&C

    • 7. Click on continue to process to the confirmation page

    • 8. On confirmation screen enter the transaction password to complete the transaction

    • 9. Confirmation screen will show with the MTCN number to be shared with the receiver to collect the money

    *Subject to one free transaction per customer.

    O. No need to withdraw money from your credit card, simply transfer it from your credit card account & select the operative account that you want to transfer to with the following steps:

    • 1. Login through BankDhofar Mobile Banking App on the menu click on “Transfer”

    • 2. On the sub-menu click on “Self”

    • 3. Select the Credit Card account from the list on “From” & select the operative account that you want to transfer to from “To”

    • 4. Enter the transfer amount & Not if required then click on “Transfer”

    • 5. “Enter” Transaction password or Touch ID/Face ID

    • 6. Successful message to confirm that the transaction has been successfully will done will appear

    Mobile Banking Security Tips

    Lost or changed your mobile phone number? Contact Bank Dhofar Call Center on 24791111 in order to advice you how to update your details. We suggest this is one of the first things you do

    Lock your phone when not in use. This password-protects your device so that nobody else can use it or view information. Also be sure to store your device in a safe location.

    Clear your mobile frequently by deleting text messages from financial institutions, especially before sharing, discarding, or selling your device

    Watch what you send - never disclose via text message any personal information (account numbers, passwords, or personal info that could be used in ID theft)

    Do not jail break your device as this can leave it open to infection from a virus or Trojan. We recommend you also install security software, if available.

    Stick with a secure network by ensuring wherever possible, that all internet connections are password protected

    Use trusted apps - always download mobile apps from reputable sources. Publisher or seller. If you have suspicions about the authenticity of a mobile banking app please contact call center on 24791111

    DO NOT disclose your personal or any other information relating to your accounts through unknown telephone calls or any other communication channels. Even if they says that it’s from Bank Dhofar, Contact us at 24791111 if you receive such calls

    Note: For any issues you face using the application, please contact our call centre on 24791111 24/7 or click on the link to find our contact details.

    For Terms & Conditions

    For Privacy & Policy click here

    For Help click here

    For FAQs click here

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