BankDhofar puts technology and innovation at the core of its strategy to improve the experience of its customers. The Bank is constantly keeping pace with the technological developments while designing new products and services to ensure convenient banking experience for customers. This was reflected during COVID19 pandemic, as BankDhofar continued providing its services to the customers around the clock through digital banking channels. For the safety of the customers, the bank urged them to conduct their transactions safely through mobile banking, internet banking, phone banking and call centre.
BankDhofar's Mobile Banking App offers a wide range of exclusive services which are available only with through its award winning App. The services include; instant transfer to any Bank in the Sultanate, cardless cash, mobile top-up for all telecom providers in the Sultanate, increasing withdrawal limit to OMR 5,000, Instant International money transfer service with Western Union, among other services.
Through Internet Banking, BankDhofar provides a number of features for retail and corporate customers. Along with managing accounts, customers may view details of their account, as well as payment transactions. Customers may also Inquiries about seized amounts, cheque book requests and information related to transactions. They can pay dues for credit cards issued by BankDhofar as well as American Express credit cards. In addition, customers may transfer funds to their personal accounts, other accounts at BankDhofar, and accounts of customers in local and international banks at their convenient.
Corporate Banking customers may manage their accounts through Corporate Internet Banking. They may transfer amounts to their accounts, customer's accounts or third party accounts 24/7. They can also pay employees' salaries easily and safely, manage daily transactions including; company's credit cards, view details of expenses, and obtain reports in the bank form, transfer statements outside the Sultanate (MT940 Swift), copies of letters of internal and external transfers, discount notice, and deposit for trade finance products.
BankDhofar customers can access the financial services through a wide network of ATMs and CDMs around the Sultanate. Additionally, the Bank offers a wide range of exclusive services which are available only through its award winning Mobile Banking App. The services include; instant transfer to any Bank in the Sultanate, cardless cash, mobile top-up for all telecom providers in the Sultanate, increasing withdrawal limit to OMR 5,000, among other services. The Bank launched Cardless ATM Banking Services using mobile. The first of its kind service in the world, enables customers to conduct ATM transactions easily only by using their mobile numbers.
Through the user-friendly IVR system, BankDhofar customers can enroll and avail for their banking services very easily and in a fast-paced manner. The exclusive services provided include for example; mobile top-up, unblock debit card, re-issue and re-set of debit card pin, statement inquiry, cheque book request, bill payments, and many other prompt services. The IVR system minimizes the call duration, as customers get a faster response to their query.
Along with the services provided over BankDhofar's e-channels, BankDhofar customers may conduct their payment transactions conveniently through BankDhofar cards with the 'Tap & Go' feature. This feature allows customers to pay on the go for shopping, travelling, or for any payments. The cards are highly secured and come with RFID protection card and cover. BankDhofar credit card holders may benefit from the Rewards Program and enjoy holidays, travel, shopping, and a better lifestyle for free. Every time they use BankDhofar’s credit cards, they earn points which may be redeemed at various shopping outlets, restaurants, cafes, health clubs and spas.